We are here to help
Whether you have a question about finding your perfect fit, need assistance with an exchange, or simply want to share your FOOTHUGS experience, we are ready to listen.
Quick Answers
If you have questions regarding your order, shipping, or returns, you might find the answer right away in our FAQ section.
Your Feedback Shapes Us
Since we began our journey back in 2015, honest feedback from our wearers has been the foundation of FOOTHUGS. It was your words that originally spurred us on to design our own footwear. Today, we still read every single message and respond to each one individually. It is how we continue to refine our structured comfort and ensure we deliver enduring quality you can rely on.
Get in Touch
If you need any further assistance or would like to share your thoughts with us, please complete the form below. We will get back to you as soon as possible—typically within 24 hours (excluding weekends and public holidays).
Our UK Correspondence Address
(Please note: We are unable to accept or process returns at this location):
PILGRIM BRANDS
Lytchett House, 13 Freeland Park,
Wareham Road, Poole, Dorset, BH16 6FA
E-mail: info@foothugs.uk (we aim to response within 24h excluding weekends and public holidays).
Legal Entity Information
PILGRIM BRANDS Sp. z o.o.
ul. Jana Heweliusza 11/811, 80-890 Gdańsk, Poland
VAT ID: PL5833545080 | KRS: 0001188340
