What makes FOOTHUGS slippers different to other slippers?

Our slippers feature a bespoke insole design. This uses a custom-fit memory foam profile to ensure FOOTHUGS will support and respond directly to the unique shape and pressures of your feet. The supreme comfort of memory foam combined with medium arch support ensures you walk with good posture and get good circulation to your feet when using FOOTHUGS. They also prevent flat feet, which can be a source of back pain.


Are FOOTHUGS slippers stiffer than regular soft slippers?

Overall our slippers are built for superior comfort and support. When you first receive your FOOTHUGS they may feel a bit stiff, maybe even a little uncomfortable—this is not a cause for alarm! This is especially the case when you have been used to softer, but not necessarily supportive footwear. With FOOTHUGS you can have both.

The memory foam design is there to ensure your foot is maintained in the correct position, and it usually takes a few days for the insoles (the bit your feet sits on) to mould to the specifics of your feet. Once you have worn them for a few days they will adjust, and you will feel the benefit of both great comfort and superb support. Any discomfort should disappear quickly, but please don’t hesitate to contact us at info(at)foothugs.uk if you experience ongoing problem.


What are the benefits of using natural leather for slippers?

It is no surprise that using natural materials offer the best qualities for our feet. Natural leather is very soft and porous which helps your feet to breathe and ensure that moisture can escape easily. Less moisture means less sweat—which results in a dry and odourless slipper, all year round.

A dry environment also prevents the conditions for fungal infections to grow and so vastly reduces the risk of a variety of painful and unsightly foot diseases such as Mycosis (ringworm) or tinea pedis (Athlete’s foot).

It is important to take care of your feet, and we know our customers wear their slippers more than any other item of footwear—now you can be sure to have clean healthy feet in a stylish suede finish.


How should I care for my FOOTHUGS slippers?

FOOTHUGS are designed mainly for indoor use. Try not to get them too wet or dirty and use only cleaning solutions which are designed specifically the relevant materials. In the case of our slippers, pay careful attention to our suede leather finish and our soft wool/sheepskin lining.

Suede is a naturally durable material which will actually cope well with getting wet. However, FOOTHUGS are not waterproof and so to avoid damp feet, refrain from using your slippers in wet conditions.

If you do get your FOOTHUGS wet, leave them in a warm dry location to dry out naturally—do not try to speed up the drying process as this could result in discolouration and deformation.  


My slippers are a bit tight, will the loosen over the time?

Foothugs slippers are made from 100% natural materials, which are supple and give. They should adjust to your feet within a few days, however if you notice they feel too narrow even after time to bed-in, we advise you return them and exchange for a bigger size.

A great alternative is our Velcro-adjustable open-toed model, which allows you to extend the width or height of your FOOTHUGS whenever you want—these are a great option to accommodate those with high insteps or wider feet.


Are the soles of FOOTHUGS slippers slippery?

Out slippers are designed to perform well on all surfaces in and around the home. They grip very well on carpet, wooden and laminated floor.  They also have a fairly good grip on tiles—but do exercise caution if they are very wet.


Can I wash my FOOTHUGS slippers?

Foot hygiene is one of our most important priorities at FOOTHUGS. You can clean your slippers, and we would urge you to do so from time to time but be sure to apply the correct cleaning products and methods to the correct materials.

Suede, leather (insoles) and sheepskin slippers are not designed to be wash, but you can dry brush them and they will respond to certain cleaning agents designed specifically for them—such as a suede cleaner. If using such products, we recommend you try them on a small out-of-the-way section first to ensure they are no abnormal reactions.

Our felt or textile slippers can be placed in the washing machine—wash at no more than 30 degree.

In all instances, let the materials dry naturally to ensure no changes to colour or shape are caused.


Delivery and return:

How much is the delivery?

Currently, we offer FREE delivery on all orders within the UK.


How long does it takes to process my order?

Orders placed by 2pm are usually processed and dispatched on the same day. We do everything in our power to ensure all orders are dispatched within 24 hours.


How long it takes to deliver the order?

Usual delivery takes 2 days however, during the busier periods, it may take up to 4 days for you to receive your FOOTHUGS. This is a limit of the delivery service and not due to a delay on our part. We ask that you bear this in mind when ordering and expecting delivery of your new slippers.


What are the return costs?

Currently, we offer FREE returns on ALL orders within the UK.


How do I return or exchange an item?

If you would like to return a pair of FOOTHUGS, please contact us at info@foothugs.eu and we will email your FREE return label. Once the item has ben received and processed, you will be issued with a refund to the same method of payment which you used when placing your initial order.

To exchange the item, return your unwanted items as above and place a brand new order with the correct style and size.


What delivery service is used for my order?

We normally use tracked 48 Royal Mail delivery service, which ensures delivery within 48 hours. Occasionally we may ship your order using Amazon's delivery service or Hermes.


Do you offer international delivery?

At the moment our products are only available for purchase to UK customers unfortunately.